Join at the business
Scan the business’s printable QR poster and follow the join flow from the phone browser.
Browser-based customer cards
Customers join from a QR poster, keep every NeoLoyal card in the browser, and see exactly what remains before the next reward.
What it is
A NeoLoyal customer card is a browser-based record of progress in one business’s visit-based loyalty programme. It shows the current stamp count, reward milestones, available rewards, and card expiry when set, without requiring a customer app download.
For customers
Each capability has a clear place in the customer, staff, or owner journey.
Scan the business’s printable QR poster and follow the join flow from the phone browser.
Check the current stamp count, reward milestones, available rewards, and card expiry when one is set.
Return to one browser-based wallet for cards from different participating businesses.
Show the card code when an eligible visit needs a stamp or an available reward is requested.
The journey
Open the business’s programme from the QR code displayed at the counter.
See the new card alongside other NeoLoyal cards in the browser.
Present the card while an authorised staff member validates the action.
Ask to redeem it, then wait for staff confirmation before the card changes.
The boundary
Stamps and redemptions stay staff-controlled. That separation keeps the customer experience simple without turning the customer’s phone into the authority for the programme.
Related features
Follow the customer card, staff validation, and owner controls from the first scan to a confirmed reward.